Communication - Effective communication is crucial.
Our team is trained to provide the clients with a status update, so they are fully aware of progress with the project deliverables. Occasionally we have to communicate delivery issues or concerns, however in these situation we take every endeavour to report this as soon as possible and with our proposed plan of action to mitigate any risk to a timely delivery.
When we receive phone calls, we respond asap, generally within the same day. (Daily time planning allocates a portion of each day to communication including returning missed calls and emails).
Client relations – A conscious effort is dedicated to new and existing client relations.
Aqualogical track communication with clients and feedback received. We encourage client relationship development to facilitate a culture of repeat work with trusted partners rather than chasing each and every project.